Order Terms - Ever + Maple

Order Shipping & Refund Terms - ever + maple

SHIPPING

Standard Shipping on gift boxes and $12 and $14 Express.    

Where do you deliver?

We deliver nationwide across Australia only, across metro Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.  Our flowers are delivered within Toowoomba, QLD

When will my order be sent?

Items from our gift shop will be dispatched same day if ordered before 12pm.   If your order is placed after 12pm, it will be sent the very next business day.   You will receive an email with the tracking notification once your order has been despatched.   

What are the delivery options?

All parcels will be sent via standard shipping.   Should you require your order sent via Express post.   Please select that option at checkout.

What is Authority to Leave (ATL)?

ATL means that if no one is at the nominated delivery address when delivery is attempted, the parcel will be left somewhere safe at that location.   If you do not want ATL, please let us know in the notes at checkout.

How is my gift packaged?

Our gift boxes are posted in an external mailing box as we want your gifts to arrive in perfect condition.  

RETURNS & REFUNDS

My item was damaged in delivery, can I return it?

Absolutely.   All products are checked before despatch and while we try our best to ensure our gifts are delivered in perfect condition, sometimes damage during the delivery process can occur.   Should this happen, please contact us at info@everandmaple.com.au so that we can offer a replacement.   In the event the product is sold out, we will happily offer a refund.

Can I return a box due to change of mind?

We do not provide refunds for change of mind, so please choose carefully and read each product description prior to purchasing.   

Who do I contact to arrange a return?

In you would like to seek a refund, replacement or exchange, please email us at info@everandmaple.com.au to obtain prior approval.   Please include the order number and reason for return.